What our Customers say...

Water Damage Testimonials

"Due to extensive water damage to my house it was necessary for SERVPRO to come in and do clean up. It was a big job, all of my furniture had to be removed and it involved extensive demolition to my home. All of the SERVPRO employees were extremely kind and understanding, always behaving in a professional manner. They were careful to take care of my home and belongings as to avoid any further damage. They always responded promptly to all my questions and concerns. I highly recommend SERVPRO of East Monroe County and would use them again should the need arise."

"SERVPRO did a wonderful job and I appreciate them coming out to help me with a flood that I had in my house. Tyler, Nate and Zeke were great!!! If I need SERVPRO, I will definitely use them in the future. ??"

"Our basement flooded due to heavy rains. SERVPRO came promptly for an estimate. Dealt with Kaitlyn, Zeke, Zack and Luke…each of them professional, courteous, knowledgeable and a pleasure to deal with. Clean-up began quickly and effectively. Couldn’t have handled this issue without them! Highly recommend their services."

"Kaitlyn, Zeke and Zack responded to initial request for quote, followed up with emails, phone calls, cleaned basement caused by sewage back-up from street. All three exceeded my expectations."

"Everyone at SERVPRO was great to work with. Kaitlyn was my main contact and she was always a pleasure to speak with. On-site, Zeke managed the large job and was also easy to work with and made sure things were done thoroughly and correctly. Zach was also pleasant to work with. I would recommend SERVPRO."

"I could not be happier with the teams that came to my home. Every one was courteous and respectful to both me and my home. What impressed me most was how they tolerated my dog. Once they each passed his test, they were his best friends. I would not hesitate to recommend or if needed use this company again. Job well done!!"

"Thanks again for the first rate service.  Everyone we dealt with did an excellent job! Have already recommended your business to others!"

"Very professional, They were ALWAYS on time they said they would be there. They all worked as a team. Helped me feel at peace that everything was going to be ok. I can’t say enough about your team that was in my home."

"I want to give the biggest shout out to.. Zeke, Matt, Caitlyn, Ricky, Camden, Rachel. They make an amazing team. Their professionalism, their work ethic, they work amazing together. They did such amazing clean up from the flood. They are very hard workers. They really know how to give you a peace of mind that everything is going to be ok. I can’t for get Felicia and Kaitlyn in the office. You called every morning to give me an update on the time they would come out and then call again 20 minutes before they got there. Your scheduling was always right on the nose. When you said they would be there in 20 minutes they were there. I can’t not say enough about your service. But God Bless you all and Thank you!"


"We were pleasantly surprised with how responsive and professional SERVPRO was to work with. Water damage is never fun to deal with but if it ever happens again we will not hesitate to call them up. One of the workers (Zeke) even left us a kind note telling us our toilet was running and what piece needed to be purchased to fix it. All of the staff who called us to set up appointments and answer questions were super friendly. It’s the little things with businesses like this and SERVPRO does it right!"

"This crew of men were amazing. I can't say enough good things about the entire SERVPRO process from my initial phone call to the very last visit of the team. They had a very messy job to do here. The sewer system backed up into our basement. It was the grossest thing ever and I can't explain the smell. Thank you SERVPRO.....you saved the day! The men were always courteous and respectful of my items that were floating in the debris, for lack of a better word, and they saved this senior lady a lot of grief. Thank you SERVPRO and your Team."

"Absolutely the most professional, prompt and knowledgeable company!! No other service compares to SERVPRO!  Zeke, Caitlyn, and Matt quickly remedied my water damage, mold and God awful smell in my basement.  I cannot say enough good things about them!  Thank you, thank you, thank you!  You guys rock!!"

"My basement flooded due to sump-pump failure and I was flooded about 2.5 inches. After installing a new sump pump and draining the water I called SERVPRO. Unfortunately, my insurance didn't cover the damages and thankfully most of my items were far enough off the floor. However, we needed SERVPRO to come in and dry everything, haul away damaged items, and prevent mold from taking hold. I called them Saturday afternoon and they were able to come Sunday morning. Anthony and Zeke were courteous, knowledgeable, on time and conscientious of my situation when it came to budget.

We were done in about 2 hours, they hauled away boxes and books that had been damaged. They left huge fans and a dehumidifier. I spoke with Felicia about my service and they were able to come a day early to pick up their equipment to save me some money and from having to take a day off of work. The basement was bone-dry and there was no smell at all. Doesn't even look like there was a flood.

This was my first time using this company and I was more than satisfied with their work. Shout out to Andrea too for helping me finish up everything at the end."

"I can't thank you enough for your kindness.  This was the best surprise I have ever had in my 86 years living in East Rochester.  God Bless you all!"

The staff were very understanding and determine to get the job done for the job to be done successfully.  I would definitely recommend SERVPRO!

"A big shout out to the crew at SERVPRO: Felicia, Zeke, John, Cas and Jon! A better group you won’t find anywhere! They were wonderful! Never once did I feel uncomfortable or worried about the outcome. What a great crew they have, every one of them! Considering the situation (flooded kitchen, warped floors and lower level water damage) I couldn’t be happier. Thanks gang! You’re the best!"

"Both Zeke and John did a great job! They were very professional, respectful and polite. Their work to take out the ceiling tiles, rug, flooring and couch that was too damaged from the water leak was beyond helpful. It is such a relief and encouraging that this restoration project is off to such a good start. We are very grateful and will highly recommend SERVPRO!!"

"Zeke came over and was amazing at letting me know exactly what he was doing. Very friendly and professional. They took my area rug and John and Chris just returned it. Came earlier as expected. Would recommend these guys to anyone who needs the service!"

“Zeke and Cas were great! Very hard-working, thorough and professional. Answered all of our questions. This is the second time we've used SERVPRO for water damage. Wonderful service both times!”

“Zeke and Cas were great. As a new homeowner, who just experienced a traumatic flood, they answered all of my questions and did not make me feel stupid or insecure. Zeke led me through the process and asked me what my preferences were prior to him doing any removal type work to salvage my items. Both gentleman were aware of their surroundings and careful not to disrupt other areas of my home. They put down sheets for the front hallways and were careful not to scuff my newly painted walls. I hope to have the same team return to pick up the equipment so I can thank them again.”

"I recently had a water problem at my home.  On Monday 1/31/22, I heard water running and when I went to the kitchen door into the hall, I stepped into 3" of very cold water and it was still coming.  I did call 911  and they sent the fire department who found the shutoffs to the burst water pipe.  The water ran through to the cellar and onto the back porch.  Much of what I had stored in the back hall/pantry was soaked and wouldn't be usable.

I called State Farm Tuesday morning and filed the claim and they recommended SERVPRO as one of their good vendors.

I called your office and spoke with Felicia and she had me scheduled for that Wednesday.  She was very professional, very sweet and helped put me at ease. She kept in contact with me and even checked with me after hours to make sure I didn't have any questions.

The techs who came out were Zeke, Cas and Pete.  They were wonderful.  Got right into everything, explained what they're doing, helped me get rid of the rest of the wet items and even took the trash offsite.  That was Wednesday late morning and by Friday afternoon the job was completed and everything was dry.

You have a wonderful group of people working for you.  I've never been on the receiving end with a problem - I work for a home and mold inspection company.  We don't handle the remediation but we have always heard good things about SERVPRO.

I just wanted you to know.  It was a very big shock to me when it happened but when you get the experts in, it is amazing how quickly you can try and get things back together. I'd definitely recommend your company to anyone who needs that type of service.

Thank you again.



"Dear SERVPRO, I'm sorry for you being late with the payment.  I was very happy with the service you provided.  The tardy payment should not be taken as me being unhappy with the service.  Thank you so much!"

The folks who have come several times in the past few weeks are AMAZING! They understand what top quality customer service is.

Keep up the GREAT work.

We give SERVPRO a 10 because of their efficiency, professionalism, and very thorough! They did it all! Very impressed with their customer skills!

They responded quickly and brought equipment to dry out our basement after it flooded. Then they came and hauled out the debris. They even swept up the floor after taking away the mess!

After a horrible supply line leak, SERVPRO was out to my house immediately to provide information regarding their services. The gentleman was very prompt and helpful. A sodden area rug was taken away to be cleaned and dried and it was returned quickly and I feel at a reasonable price. Cas and Red were the young men who returned the rug and they spent a lot of time to make sure I was happy with the placement. They were extremely professional. I would recommend this company and highly recommend Red and Cas.

I came home from a month long trip to find my house flooded. I was recommended SERVPRO by a friend and I am very happy I chose them. Zeke was an awesome project manager, and the two guys in his crew (Pete and Johnathon) both worked very hard to get the floors up and water out of the house. Having your house flooded is a very difficult thing to experience, however it sure was helpful to have a team like this to make the cleanup go as smooth as possible. If you ever have the same unfortunate luck as I, call SERVPRO and ask to get Zeke as your lead. You will be happy you did.

Two associates Red and Alex came in to do the job. The were skilled and professional.

I would highly recommend SERVPRO to a friend because of the friendliness & professionalism of staff with whom I interacted and services rendered

The team did a Fantastic Job. They were courteous, hard working, knowledgeable and left no mess!

Shane Pete Zeke and Johnathan were quick and efficient. Everything is nice and dry. God forbid I get more water damage I will call them again.

Shane, Peter and Red were amazing! They were efficient, professional and answered all my questions. The work they did was above and beyond! They are the cream of the crop! Thank you guys for being attentive and making our house a home again!

Shane and Alex Jon……all 3 were super to work with. Couldn’t do enough for us. They went over and above the call of duty! Very pleased to say the least. Great cleanup! 

Zeke, Alex and Shane were very professional. They called when they were on the way - had great personalities in a stressful situation. Explained what they were doing and what will be done in the coming days. Great job!

We had sewage backup in our basement. SERVPRO sent a crew (Shane, Alex and Zeke) to clean up the same day. They came and cleaned up the horrible mess. They were friendly and explained exactly what they had to do. They were very professional. They worked quickly and thoroughly cleaned and disinfected the area affected. I would definitely recommend them. Thank you Shane, Alex and Zeke and SERVPRO. I hope to never have to use them again but if we ever have another problem we will definitely call SERVPRO!

Shane and Alex were awesome! Very helpful and knowledgeable! Highly recommend

Shane, Alex and John were more than helpful and responded to our loss quickly. They made us aware of potential insurance gaps due to the situation that took place. We appreciate their expertise and professionalism when they arrived.

Shane and Zeke did a fantastic job. Very pleased!!

Zeke and Shane arrived early... They explained everything that need to be done to me so I understood. They immediately had a plan and proceeded to take care of my problem. They were both very sweet, friendly, professional, and courteous. Great workers and they respected everything in my home. They went over and above what they had to do and more. I was so happy to see Zeke again, he was here before. I would most positively recommend Zeke and Shane to help everyone. They work well together and know what they are doing. Thank you for sending the best of the best to take care of my problem. Thanks to Felicia and Santina for being so sweet and understanding as to what I was going through. This is a great company with great employees, who are very professional and understanding. Thank you, Jon, for coming and starting this claim, very professional.

Shane, Zeke, Red, Alex, and Jon were very accommodating after a flood in my apartment. They took care of all of my worries and were very patient and friendly throughout the entire process. Receptionists Felicia and Santina were also very friendly and helpful throughout the entire process as well. Would highly recommend SERVPRO!

Red, Peter and Hunter were fantastic to work with!! They were so thorough!

I was very pleased with SERVPRO of South East Monroe county. They were quick to respond to a backup in the town's main line sewer on the street and did a very thorough and professional cleanup job. Shane, Alex and Jon were pleasant and courteous and made a difficult problem much easier. THANK YOU.

Shane, Peter, Red & Hunter were exceptional workers!! Hard workers too!! Thank you!!

Shane, Peter and Zeke did an amazing job. Very professional, great job. Highly recommended.

Shane & Hunter did an outstanding job after sewage backed up into our basement.   They were on time and worked all day from 10am to 5:30pm.  Great moral and they powered through any problem thrown at them.  Highly recommend SERVPRO.

Red, Alex and Zeke were so friendly and knowledgeable, patient and professional. Like anybody we wished we hadn't had to deal with a flooded basement, but with this team and Felicia at the office, it was not a painful process at all. Very pleased with their service and turn-around time

Shane & Hunter did an excellent job! Very professional, friendly, respectful, understanding of what the customer is going through not only with the damage caused by the water, but the stressful situation caused by the incident. They're great with dealing with the situation and bringing the right equipment to help. If I need their service again, I will no doubt be hiring them again!

Peter, Shane, Alex, were better than I expected. And I expected high quality service. I would recommend them and this Company at any time. You won’t be disappointed. They were cheerful, professional and very neat.

Very pleased with the water damage cleanup... the techs were all very professional and very pleasant.  Red & Alex were wonderful - they helped make an upsetting event much easier to deal with.  I would surely recommend SERVPRO. 

Everyone who came to my home to cleanup after our water tank failed was professional, helpful and did a fantastic job!  Zeke, Jon, Hunter, Shane, (Felicia who always called to let me know the status of when the SERVPRO truck would arrive).  So happy with the end result.  Looks good as new!

This is the 2nd time I have used SERVPRO and I really appreciate them coming out so fast.  Jon was good and Red, Pete, and Hunter were very courteous to me.  I can only say good things about your company.

Zeke and Pete did a fantastic job, very knowledgeable, and professional.  After removing the equipment, the hardwood floors look great!  Thank you SERVPRO!

Zeke, Shane & Alex did a fantastic job!

Zeke & Shane were incredible - professional, clean and knowledgeable.  So grateful for their hard work and expertise.  Had a soaking wet carpet in the basement and they were able to come remove it and tested the walls for moisture.  I wish every company was as reliable and easy to work with.  Thank you Shane & Zeke!  Thank you SERVPRO!

SERVPRO was able to remedy our situation the same day we called them for cleanup of our flooded basement.  Jon came out and gave us an estimate that was very reasonable and within 2 hours of receiving the estimate; they dispatched personnel.  Zeke & Shane were awesome workers!  They worked until 7:30pm on a Friday evening!  They did a fantastic job cleaning up a huge mess left in our basement after very heavy rains flooded our basement and crawlspace, leaving behind mud, silt and water.  They were very detail oriented and left our place looking great!!  We would highly recommend them to anyone that needs a cleanup!! 

Shane and Red were great. I found both guys very friendly, efficient, capable and professional. Highly recommend SERVPRO

Great Team, Shane, Peter & Jon!  Very professional, thorough, clean & polite!  Would highly recommend them.  It's nice when you do have a problem like we did in our home, to have people who make the clean up process easy!  Thank you!!

Shane and Zeke were great, friendly and very professional!

Shane and Peter were amazing! On time, very professional! Did a fabulous job!!! Carpets clean, water damage smell gone! Called to book me, I did not have to try and reach them!! Would totally recommend this company!!!!

Shane and Peter were at my home on Monday, June 21. They moved my furniture back into my home after my floors were refinished following a flood in my upstairs. They did an exceptional job; were flexible, accommodating, and polite. It was a pleasure having them in my home. For customers who expect professional service, I highly recommend Shane and Peter.

Shane, Hunter and Zeke did a wonderful job cleaning up after a major water problem. They worked hard and fast. They were polite and friendly. If we ever have something of this again I sincerely hope they will be there again for us

Shane and Zeke were hard working, efficient, courteous and positive people to have in your home during a difficult situation.

Jon came over to evaluate and assist with our sewage back up that occurred in our basement.  His team: Zeke, Shane, & Peter were professional and attentive.  They took time to explain and review the process of everything done and I would recommend them for any home issues or needs.  Outstanding work completed!

Exceptional crew.(Zeke & Pete) Professional Friendly, and passionate and knew what they doing! 110% satisfied

Huge kudos to SERVPRO and of course, technicians Zeke and Pete. The cleanup of my father’s basement was quick with amazing results. From first contact to packing up the truck, it was nothing less than easy and efficient. The basement is so clean, I almost don’t want to put anything back. Thank you!

Very professional and great personalities. Very knowledgeable.  Extremely likely to recommend SERVPRO!

SERVPRO's employees were courteous and took the time to answer my questions.

They did a good job, explained what they were doing and why and left the place clean and in good order. They were also very nice people.

"The guys that came were great. Knowledgeable, polite, prompt, etc Felicia always called before they came to inform exactly when they’d be here.  Thank you!"

I cannot thank SERVPRO enough for all they have done for us and the patience you've had with us during this difficult time with my wife in the hospital. SERVPRO is a bad ass company! Everyone from the office to the crews on-site were just incredible. Everyone has been so nice, professional and understanding and it really says a lot about who you are. The morning we found the water it was about 4am before I was heading to work and the water was up to my ankles and SERVPRO came right in and helped!. Thank you!

Your company did a quick, reliable and GREAT job!  Thank you!

The people from SERVPRO are amazing. From the minute my basement flooded, (on a Sunday) they were at my house taking care of everything… Including working with my insurance company. They came back daily to check the progress. My basement looks better than before the flood… They were polite and totally respectful of my house. I would recommend these people every day of the week. THANK YOU!!!
Tyler, Herbert, Zeke, Josh and Carol, you are all wonderful.

Thank you for your service and help.  Everyone was very pleasant and helpful.  I would highly recommend! 

To whom it may concern,

First, please see to it that this email goes to the franchise owner. I wish I kept the names of everyone who I spoke with and who came to my house during my recent water damage issue. Every single person I dealt with both in person and on the phone was friendly and professional. No less than 5 or 6 different people and every one of them was great. As a franchisee you must be treating them well to have such a collection of good people. They made a lousy situation much more tolerable and I really appreciate. Best wishes to all of you this holiday season and thank you so much.

Sincerely, Andre

Mike, I needed to write a note of thanks…too often, you probably hear about the things that did NOT go well. 

On Aug 15, you came to my home, and assessed the water damage to my basement.  I had a business meeting in Syracuse later that day, yet needed to have someone assess the damage and determine how to ward off additional damage from occurring.  Thanks to your efforts, two wonderful SERVPRO professionals came out to my home within an hour, set up blowers/dehumidifier – allowing me to jump in the car and head out of town (while knowing that the water damage was being taken care of.)

Zeke and Dan are truly awesome representatives of SERVPRO.  Both were professional, compassionate and efficient.  Today’s labor market is tight, and it’s hard to find good help.  These gentlemen are top notch.  Please be sure to recognize them for their outstanding customer service!

Thank you again for the peace of mind that I gained in using SERVPRO.

Doreen S

Thanks for everything. You made a bad situation easy to handle and worked with my flooding issues with professionalism.

You made our emergency a priority and the service provided was outstanding. As my first exposure with SERVPRO, I am impressed with both you office and field staffs, which were always helpful.

Totally awesome company from the first call to the end of the cleanup here!  Thank you for great work and positive attitudes!!

Rocky & Jeremy did a top notch job.  I would definitely call SERVPRO again if I ever needed your services.  They worked well together doing a thorough job.  THANK YOU FOR MAKING US WHOLE AGAIN.

I was very impressed with SERVPRO's wok ethic, professional, and personal handling of my "small disaster". Bryan, the manager, and Jon, the lead technician, were awesome. Andrea, in the office, was a pleasure and took my calls during the day while dealing with my problem. They all are true assets to your company!

When my hot water tank broke yesterday, I reached out to a plumber and SERVPRO to schedule service. Since it was a Sunday, I didn't expect such a quick response time. Jon and his co-worker Brian arrived before the plumber and helped me analyze the situation. They immediately put my mind at ease with their knowledge & understanding of the situation. I couldn't have asked for better customer service! I'm very pleased with the level of customer service your team provided me! Thank you again.

Where do I begin, to all of you that came to our house, Bryan, Gary and the whole work crew and to Sydney. We are so thankful and grateful for all you did for us after dealing with our flooded basement. Your professionalism, your sensitivity to our feelings in dealing with our losses, your friendliness, your positive attitude in cleaning the mess in an undesirable situation was totally amazing! Our basement today is better & more organized than when we moved in 41 years ago! Thank you!!